Jammed lancing device repaired but lancet does not eject. Need to call customer service for this and check the device too.

Yesterday, I woke up and decided to get a measure of my fasting blood sugar. I use the Accu Check Active (blue) meter. I discovered that the SoftClix lancing device had jammed and when I pressed the plunger it wouldn't go in. I tried wiggling and lightly knocking it on the side to free the jammed mechanism but it wouldn't budge. I went without knowing my fasting sugar.

In the evening I decided to try my hand at it again. This time I had my Leatherman key chain multi-tool with me. With some luck I managed to get the plunger off from the top. A big but pretty loose spring also came out with it, but not attached to it. I peeked inside the now open end and a saw a tiny yellow ring  (must be a cylinder, viewed from top) with a tiny yellow bar that went across the diameter. After some gentle probing with the tweezers of the multi-tool, I pushed tweezers on either side of the diametrical yellow bar and turned it. To my surprise, it turned. I checked the button on the side which turns green when the lancing device is primed for us. It was green. I pressed it and there was a clicking sound similar to the one you hear when you lance your finger with a loaded lancet. I tried it again and it worked as before. Now I inserted a lancet, fit the cap on it, primed device again with the tweezers, placed it on my finger and pressed green button. It pricked my finger and a drop of blood appeared. So it worked. I put the spring extracted earlier and the plunger back again. On pressing the plunger the lancing device now primed perfectly. This time I tested. 

But then I discovered another problem. Now the lancet could not be ejected by simply moving the sleeve forward. I extracted the lancet with my fingers. Should have used the tweezers - seemingly my lucky device. So as the situation stands, the lancing device lances well but does not eject the lancet.  Not a problem if you intend to continue using the same lancet. Wondering what's that? Check my previous post.

Well, I have used lancing device for many years now. Time to get a new one? I am getting in touch with the Roche customer service. They also come and check if you device is operating within range - for free. I hope to get that done too. It helps to know that the numbers the device throws up can be trusted.